Privacy, GDPR, Terms of Use and Cookies
Welcome
Welcome to the Future Worx website, which forms part of the digital services provided by Futureworx Solutions Limited.
At Future Worx, we believe trust is built on transparency. We're committed to protecting your privacy, safeguarding your personal information and being clear about how we collect, use and store your data. This page brings together our Terms of Use, Privacy Policy, GDPR & Data Protection Statement and Cookie Policy.
By accessing or using this website or any of our digital services, you agree to these Terms of Use.
This policy applies to the Future Worx website and associated digital services, including (but not limited to):
This website (futureworx.io)
Chatbots surfaced in web properties
Microsoft applications
Google applications
Video conferencing applications
Customer portals
Digital tools, resources and services that link to this policy
As our services continue to evolve, additional digital services may also be covered by this policy.
Terms of Use
The information provided on this website is for general guidance and information only. Whilst we make every reasonable effort to ensure the information is accurate, current and reliable, we do not guarantee that it will always be complete, accurate or suitable for every purpose.
The content on this website may be updated, amended or removed without prior notice.
Your use of any information, materials or services available through this website is entirely at your own risk. It is your responsibility to determine whether our products, services or information meet your individual requirements.
To the fullest extent permitted by law, Futureworx Solutions Limited accepts no liability for any direct, indirect or consequential loss arising from the use of, or reliance upon, this website or its contents.
All content published on this website, including text, graphics, branding, logos, images, reports, downloadable resources and other materials, is owned by or licensed to Futureworx Solutions Limited unless otherwise stated and is protected by copyright and intellectual property laws.
You may view, download or print material from this website for your own personal or internal business use, provided it is not modified and appropriate acknowledgement is given. You may not reproduce, republish, distribute or commercially exploit any part of this website without our prior written permission.
All trademarks displayed on this website remain the property of their respective owners unless otherwise stated.
From time to time, this website may include links to third-party websites. These links are provided for your convenience only. Futureworx Solutions Limited has no control over, and accepts no responsibility for, the content, security or privacy practices of external websites.
Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offence.
These Terms of Use are governed by the laws of England and Wales, and any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to this policy
We may update this Privacy, GDPR, Terms of Use and Cookie Policy from time to time to reflect changes in legislation, technology or our services. The latest version will always be published on this page.
General Data Protection Regulation (GDPR)
Overview
Futureworx Solutions Limited is committed to protecting personal information and maintaining the highest standards of privacy, security and data protection.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation. Our data protection framework is designed to ensure personal information is processed lawfully, fairly and transparently, while protecting it from unauthorised access, misuse, loss or disclosure.
Depending on the services we provide, Futureworx Solutions Limited may act as either a Data Controller or a Data Processor as defined by UK GDPR
Data Protection Governance
Responsibility for overseeing data protection and privacy compliance is assigned within Futureworx Solutions Limited. Our data protection framework is regularly reviewed to ensure it remains aligned with current legislation, industry best practice and our customers' expectations.
Privacy considerations are embedded into the design of our services, systems and business processes, helping us identify and manage privacy risks throughout the lifecycle of the information we process.
Managing Third-Party Processors
Where third-party suppliers process personal information on our behalf, we undertake appropriate due diligence before engagement and ensure suitable contractual safeguards are in place.
We only work with suppliers that can demonstrate appropriate technical and organisational measures to protect personal information and comply with applicable data protection legislation.
Cloud Hosting
Futureworx Solutions Limited uses Amazon Web Services (AWS) where appropriate to host and support its digital services.
AWS maintains internationally recognised security certifications and compliance programmes, including ISO 27001 and SOC reporting standards. Further information about AWS security and compliance is available at: https://aws.amazon.com/compliance/
Futureworx Solutions Limited maintains appropriate technical and organisational measures to protect personal information throughout its lifecycle.
These measures include controlled access to systems, authentication and authorisation controls, information security policies, role-based access management and regular reviews of our security controls to help protect against unauthorised access, disclosure, alteration or loss of personal information.
Where appropriate, personal information is protected using industry-standard encryption technologies both in transit and at rest.
Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, meet contractual obligations and comply with legal or regulatory requirements.
When information is no longer required, it is securely deleted, destroyed or anonymised in accordance with our data retention policies.
Data Breach Management
Futureworx Solutions Limited maintains documented procedures for identifying, reporting and responding to suspected personal data breaches.
Any suspected incident is investigated promptly and, where required, reported to the Information Commissioner's Office (ICO) and affected individuals in accordance with UK GDPR.
Training and Awareness
Protecting personal information is everyone's responsibility.
All employees and contractors receive information security and data protection training as part of their induction and through regular refresher training. They are also bound by confidentiality obligations and are expected to follow our information security and privacy policies at all times.
Contact Us
If you have any questions about our approach to data protection or wish to exercise your privacy rights, please contact our Data Protection Officer (DPO) at: us@futureworx.io
Privacy Policy
What information we collect
Depending on how you interact with Future Worx, we may collect personal information such as your name, company, job title, email address, telephone number and any information you choose to provide through contact forms, event registrations, surveys, customer enquiries or correspondence.
We may also collect technical information automatically when you use our website or digital services, including your IP address, browser type, device information, website usage data and cookie information. This helps us improve our website, understand how it is used and maintain the security of our services.
How we use your information
We use personal information to provide and improve our services, respond to enquiries, manage customer relationships, deliver events and webinars, administer contracts, provide customer support, communicate relevant updates and improve our website and digital services.
Where appropriate, we may also use your information to send news, research, events or other information that we believe may be of interest to you. You can opt out of marketing communications at any time.
We will only process personal information where we have a lawful basis to do so under UK GDPR. This may include your consent, the performance of a contract, compliance with a legal obligation or our legitimate business interests.
Sharing your information
We treat your personal information with care and never sell it to third parties.
Where necessary, we may share information with trusted suppliers and service providers who help us deliver our services, such as cloud hosting, website hosting, software providers, analytics providers, communication platforms and professional advisers. Where personal information is shared, appropriate contractual and security safeguards are in place to protect it.
We may also disclose information where required by law or to protect our legal rights.
International transfers
Some of our trusted technology providers may process personal information outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place in accordance with UK GDPR to protect your information.
Data retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, meet our contractual and legal obligations, resolve disputes and enforce our agreements.
When personal information is no longer required, it is securely deleted, destroyed or anonymised.
Your privacy rights
Under UK GDPR you have the right to:
request access to the personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of your information where applicable
restrict or object to certain types of processing
request a copy of your information in a portable format where appropriate
withdraw consent where processing is based on consent
object to direct marketing
lodge a complaint with the Information Commissioner's Office (ICO).
If you wish to exercise any of these rights, please contact us using the details below.
Contact us
If you have any questions about this Privacy Policy or how we process your personal information, please contact our DPO at: us@futureworx.io
If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to make a complaint to the Information Commissioner's Office (ICO) at https://ico.org.uk/.
Unless otherwise stated, all content published on the Future Worx website, including text, graphics, branding, logos, research, reports, downloadable resources, images and other materials, is the intellectual property of Futureworx Solutions Limited or is used under licence.
You may view, download or print material from this website for your own personal or internal business use provided it is not modified and appropriate acknowledgement is given. You may not reproduce, distribute, commercially exploit or store any part of this website within another website or electronic retrieval system without our prior written permission.
© 2026 Futureworx Solutions Limited. All rights reserved.
Cookie Policy
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website. Some cookies are essential for the website to function correctly, while others help us improve performance, analyse website usage and provide enhanced functionality.
We use the following categories of cookies:
Essential cookies – Required for the operation, security and accessibility of the website.
Analytics cookies – Used to help us understand how visitors use our website so we can continue improving it. Where applicable, we use Google Analytics 4. More information is available on Google Analytics Cookie usage here: https://policies.google.com/technologies/ads#toc-analytics
Functional cookies – Remember your preferences and improve your experience while using our website.
Embedded content – Some pages may include content from trusted third-party providers such as YouTube or Vimeo. These providers may set cookies when their content is viewed.
You can find out more on YouTube cookies here: https://policies.google.com/privacy and Vimeo’s cookies here: https://vimeo.com/legal/privacy/policy.
Social media – If you interact with social media features on our website, providers such as LinkedIn, Facebook, Instagram or X (formerly Twitter) may place cookies in accordance with their own privacy policies.
You can find out more about LinkedIn’s cookies here: LinkedIn Privacy Policy
Facebook’s cookies here: https://www.facebook.com/help/?faq=115180708570932 Instagram’s cookies here: https://privacycenter.instagram.com/
and X’s cookies here: https://x.com/en/privacy
Where required by law, you will be asked for your consent before non-essential cookies are placed on your device. You can update your cookie preferences at any time through our cookie settings or by changing your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Last updated: July 2026